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Support FAQs
When will my order be dispatched?
Most orders are dispatched within three to five working days. Bespoke or made-to-order items may take longer.
Do cast parts need preparation?
Yes. Resin and investment-cast parts may need light filing, cleaning, priming and painting before assembly.
What scales are supported?
Our parts are designed for UK-style garden railway modelling. Please check each product listing for scale compatibility.
How should resin parts be cared for?
Wash resin parts gently, remove support marks carefully, and store finished models away from prolonged sunlight and heat.
What if my order arrives damaged?
If an item arrives damaged or incorrect, contact us promptly with your order number and clear photographs.
Can you help with product questions?
We welcome questions about fit, finishing and suitable applications. Send us the product name and your project details.
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Address
Unit 8, Rigby Close
Hours
9am – 6pm